Reception

First contact, without friction.

Every admission creates the care episode and opens the invoice — reception is the financial and clinical entry point for every patient encounter.

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How it works

01

Appointment booking

Online, by phone, or walk-in — the multi-practitioner scheduler updates in real time. Automatic confirmation. Insurance and CNAS coverage are recorded at this stage.

02

Admission: the financial entry point

On arrival, the agent creates the admission. This action automatically opens the main invoice for the care episode — all subsequent acts, exams, and medications are attached to it.

03

Triage and waiting queue

The patient is directed to the right service (consultation, hospitalization, or emergency). The waiting room updates automatically. The physician sees their queue in real time.

04

Transfer to the physician

The physician receives the notification and opens the record prepared by reception — patient identified, coverage recorded, invoice open. The consultation begins in CARE.

Key features

Admission as financial initialization

Every admission automatically creates an invoice. All subsequent acts, exams, and consumables attach to it — unified financial model from first contact.

Fast patient registration

Create or search a record in seconds. Social security number, insurance, CNAS coverage, and ID centralized and available for billing.

Multi-practitioner scheduler

Real-time availability by practitioner and site. Automatic appointment confirmation. Patient reminders by SMS or WhatsApp to reduce no-shows.

Real-time waiting queue

Waiting room visible to all authorized staff. Walk-in emergencies handled without going through the scheduler. The physician is notified for each new patient ready.

Natively connected to MCM

Everything connected — no re-entry, no broken flows.

Who is it for?

👪

Reception Agents

Registration and triage

📋

Medical Secretaries

Schedules and records

🏥

Administrators

Global flow overview

Frequently asked questions

Why does admission automatically create an invoice?

MCM uses a care-episode financial model: from admission, an invoice is opened. Every subsequent act, exam, or medication is automatically billed without manual entry. This eliminates omissions and guarantees total financial traceability.

Does the system handle multiple practitioners and multiple sites?

Yes. The scheduler is multi-practitioner and can be configured for multiple sites. Each practitioner manages their own schedule independently, with a consolidated view for administration.

How are unscheduled emergencies handled?

The triage module allows emergency identification at reception and routing to the right service without going through the scheduler. A separate emergency queue is managed in parallel, with support for anonymous patients.

Can automatic reminders be sent to patients?

Yes. MCM manages appointment reminders by SMS or WhatsApp 24 hours before the consultation, significantly reducing the no-show rate.

Simplify your reception with MCM

Request a personalized demo adapted to your institution.

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